Shipping and Warranty Policy

Thank you for choosing SURRON eBIKE STORE. We appreciate that you considering purchasing or have purchased the awesome items we offer! We want to ensure that you are satisfied and have a positive overall experience after acquiring our products. That being said, we’ve included some information regarding our shipping and warranty policies below.

Shipping Policy

Surron electric bikes are a little too large and heavy to ship, therefore we use Freight LTL for all of our bikes. All shipments will require a delivery appointment, so please double-check that you have supplied the correct e-mail and phone number so that our Freight carrier can schedule your delivery! SURRON eBIKE STORE gladly provides liftgate services for individuals who require them, but any further services (such as inside deliveries) will be at your own price.

We use Freight LTL, so not all destinations are always deliverable. If we are unable to deliver to your current address, we will notify you and request an alternative address.

We send freight four times every week, so when you place your order and receive your order confirmation, it will ship with 1-3 business days depending on when the order was placed.

Warranty Policy

At SURRON eBIKE STORE, we provide a 24 months (2 years) limited warranty on all products covering material costs for repairs or replacement of defective parts or accessories under normal use and maintenance. This warranty is in effect for 2 years as from the initial date an item was purchased from our store.  In addition, we are offering a dedicated service team (technicians) who are always available 24/7 to help you with any issues with regards to any item purchased from us.  

At Surron eBike Store, batteries are covered by a 1-year prorated warranty.
During the first 1 year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery will remain unchanged from the original purchase date.
No cash reimbursement will be made. Batteries can be assessed and found defective directly by us only.

We are not a rental store, and we strongly advise you to conduct your own research before making a purchase from us. If a bike has a minor cosmetic issue (such as a scratch or chip in the paint), we will try to negotiate a reasonable discount, but this does not qualify for warranty replacement or a return.

Exclusions include regular wear components (such as bearings, seals, chain, brake components, and suspension valving), as well as overuse or failure caused by accidents, crashes, or negligence. Misuse also includes modifying any wiring or adding non-genuine parts, as well as using it for racing. Any improper charging, storing, or discharging will void this limited warranty. Limited warranties are transferable, and you must provide evidence of purchase from us, SURRON eBIKE STORE, before requesting warranty replacement. 

Have More Questions ?

Contact us at sales@sur-ronebike.com for questions related to shipping and warranty policies. We will be glad to help!